Privacy Policy

Heydudemalls Privacy Policy

Heydudemalls ("we", "us" or "our") attaches great importance to the protection of your personal information and privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website (Heydudemalls.com) or purchase our products and services (collectively referred to as "Services"). By accessing or using our Services, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our Services. The information we collect mainly includes the following categories:

1.1 Information You Voluntarily Provide

When you register an account, place an order, or contact our customer service, you may voluntarily provide us with the following information:
  • Basic personal information: such as your name, email address, phone number, and shipping address;
  • Order-related information: such as the products you purchase, order quantity, payment amount, and payment method;
  • Communication information: such as the content of your emails, messages or other communications with our customer service team.

1.2 Information Automatically Collected

When you access or use our Services, we may automatically collect certain information through cookies, web beacons and other technologies, including but not limited to:
  • Device information: such as your device type, operating system, browser type, and unique device identifiers;
  • Browsing and usage information: such as the pages you visit on our website, the time and duration of your visits, the links you click, and the search terms you use;
  • Log information: such as your IP address, access time, and access location (approximate).

2. How We Use Your Information

We use the collected personal information for the following legitimate purposes:
  • To provide and fulfill our Services: such as processing your orders, arranging shipments, delivering products, and providing after-sales services;
  • To communicate with you: such as sending order confirmations, shipping notifications, and responding to your inquiries and complaints;
  • To improve our Services: such as analyzing user behavior, optimizing website functions and user experience, and developing new products and services that meet user needs;
  • To ensure the security of our Services: such as detecting and preventing fraud, unauthorized access, and other security risks;
  • To comply with legal obligations: such as responding to legal inquiries, subpoenas, or other legal requirements.

3. How We Disclose Your Information

We will not sell, rent or otherwise disclose your personal information to any third party except in the following circumstances:
  • With your explicit consent: We will disclose your information to third parties only when you have given us clear permission;
  • To service providers: We may share your information with trusted third-party service providers who assist us in providing Services (such as logistics companies, payment processors, and IT service providers). These service providers are obligated to protect your information and can only use it for the specific purposes we authorize;
  • For legal reasons: We may disclose your information if required by law, regulation, judicial order, or government request, or to protect our legitimate rights and interests, the safety of users, or public interests;
  • In the event of a business transfer: If we undergo a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred to the relevant successor entity, but we will ensure that the successor complies with this Privacy Policy.

4. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include but are not limited to:
  • Technical security measures: such as using encryption technology to protect data transmission and storage, and deploying firewalls and intrusion detection systems to prevent network attacks;
  • Organizational security measures: such as restricting access to personal information to authorized personnel only, conducting regular security training for employees, and establishing a strict information management system;
  • Regular security assessments: We regularly conduct security audits and risk assessments to identify and address potential security vulnerabilities.
However, please note that no security measure is 100% perfect. We cannot guarantee the absolute security of your information, but we will make every reasonable effort to protect it.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, and we will assist you in exercising these rights in accordance with the law:
  • Right of access: You have the right to request access to the personal information we hold about you;
  • Right of correction: If your personal information is inaccurate or incomplete, you have the right to request us to correct or supplement it;
  • Right of deletion: Under certain circumstances (such as we no longer need to use your information, or you withdraw your consent), you have the right to request us to delete your personal information;
  • Right to withdraw consent: You have the right to withdraw your consent to our use of your information at any time (except where the use of information is required by law);
  • Right to data portability: You have the right to request us to provide your personal information in a structured, commonly used and machine-readable format, or to transmit it to a third party designated by you (where technically feasible).
To exercise the above rights, please contact us via email at [email protected]. We will verify your identity and respond to your request within a reasonable time.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience and our Services. Cookies are small text files stored on your device that help us recognize your device, remember your preferences, and analyze your browsing behavior.
You can adjust your browser settings to refuse all or some cookies, or to be notified when a cookie is set. However, if you disable cookies, some functions of our website may not work properly.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these third-party websites or services. We are not responsible for the privacy practices or content of third parties. We recommend that you read the privacy policies of these third parties before accessing their websites or using their services.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not intentionally collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without the consent of a parent or guardian, we will immediately delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the bottom of this policy and post the updated Privacy Policy on our website in a prominent position. We encourage you to review this Privacy Policy regularly to stay informed of any changes. Your continued use of our Services after the changes take effect constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns or suggestions about this Privacy Policy or our handling of your personal information, please contact us via email at [email protected]. We will respond to your inquiry as soon as possible.