Terms of Purchase

Heydudemalls Terms of Purchase

Welcome to Heydudemalls ("we", "us", "our"). These Terms of Purchase ("Terms") govern your purchase of products from our website Heydudemalls.com ("Website"). By placing an order on our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and other applicable policies posted on the Website.

1. Order Placement and Confirmation

When you place an order on our Website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order in our sole discretion, for reasons including but not limited to: product unavailability, incorrect product pricing or description, or suspected fraudulent activity.
Upon receiving your order, we will send you an order confirmation email to acknowledge receipt of your order. This email does not constitute acceptance of your order. We will send a second email (shipment confirmation) once your order has been processed and shipped, which confirms our acceptance of your order and the formation of a binding contract between you and Heydudemalls.

2. Pricing and Payment

All product prices displayed on the Website are in United States Dollars (USD), which is the sole currency accepted for purchases on our Website.
We accept major payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways as indicated on the checkout page. You agree to provide accurate and complete payment information. We will not process your order until we have verified the validity of your payment details and received payment authorization.
We reserve the right to correct any pricing errors on the Website, in order confirmations, or invoices. If we discover a pricing error after receiving your order, we will contact you to notify you of the correct price. You may choose to proceed with the order at the correct price or cancel the order, and we will refund any payment already made.

3. Shipping and Delivery

Order Processing Time: We will process and ship your order within 1-3 business days after receiving and confirming your payment. Processing time does not include weekends or public holidays.
Delivery Time: The estimated delivery time for all orders is 6-12 business days from the date of shipment. Delivery times are estimates only and may be affected by factors beyond our control (e.g., customs delays, weather conditions, logistics disruptions). We will provide you with a tracking number via email once your order is shipped, allowing you to track the progress of your delivery.
Shipping Fees: Heydudemalls offers free shipping worldwide. No additional shipping costs will be charged to your order, regardless of the order value or delivery destination.
You are responsible for providing accurate and complete shipping information. If a delivery fails due to incorrect or incomplete shipping information provided by you, we may charge additional fees to reship the order, or you may choose to cancel the order (subject to our Refund Policy).

4. Returns and Refunds

Return Period: You may request a return for any unused, undamaged product with intact original packaging and tags within 60 days from the date of delivery. For detailed return eligibility criteria and procedures, please refer to our Refund Policy.
Refund Processing Time: Once we receive and inspect the returned product and confirm it meets the return conditions, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider’s policies.

5. Product Availability

We strive to maintain accurate inventory information on the Website, but occasionally products may be out of stock after you place an order. If a product you ordered is unavailable, we will contact you promptly to notify you. You may choose to wait for the product to be restocked (if applicable) or cancel the order, and we will refund any payment already made for the out-of-stock product.

6. Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications on the Website are accurate and complete. However, we do not warrant that product descriptions or images are error-free. If you receive a product that does not match the description, please contact our customer service team via email at [email protected], and we will resolve the issue in accordance with our Refund Policy.

7. Your Responsibilities

You agree to use the Website and place orders only for legitimate purposes. You are responsible for maintaining the confidentiality of your account information (if you create an account) and for all activities conducted under your account.

8. Limitation of Liability

Heydudemalls shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase or use of our products, including but not limited to loss of profits, loss of data, or inconvenience. Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the total amount you paid for the relevant product.
Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any liability that cannot be excluded by applicable law.

9. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will revise the "Last Updated" date at the bottom of this document and post the updated Terms on the Website. Your continued use of the Website or placement of orders after the changes take effect constitutes your acceptance of the updated Terms.

10. Contact Us

If you have any questions, concerns, or inquiries about these Terms of Purchase, please contact our customer service team via email at [email protected]. We will respond to your inquiry as soon as possible.